In the document library, please create a new Word file with the same content type template, check if you can open the new file in Word online. In Internet Explorer, click Tools button>Internet options>Go to Privacy tab>at Pop-up Blocker section>Settings>at Address of website to allow, type the URL of you site:Ĭheck if you can open the affected file in Word online.īesides, can you open the other Word files in the same document library? * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Tina - * Beware of scammers posting fake support numbers here.
Note: to protect your privacy, please help to mask any personal or private information in the screenshot before sharing. Please also provide a related screenshot. To open this document please open it in Microsoft Word" when you try to open the Word file and the error message happens again.ģ.Regarding "I even tried to open the word file locally, it just opens up a blank page.", It can help to check if the issue is related to a specific Word file.Ģ.Provide another screenshot shoot of the error message about "Sorry, Word Online ran into a problem opening this document. If above doesn't help, please provide the following information:ġ.Create a new item in the list and open the new created Word file, check if you can view the new file normally in Word online and Word desktop application. Signing in Office 365 in another web browser like Internet Explorer or clear the cache of the current browser, check if you can open the Word file in the document library and Word desktop application. Please check if you download the Word file from the document library, can you open the file in Word desktop application and view the content of it normally?
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